FAQs
Got questions? We have the answers!
Frequently Asked Questions
Simply fill out the form or call our office at 770 468 9475
No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote in about 5 minutes.
Yes, we arrive with all products and equipment needed to complete the service.
If you have a product you prefer, just contact our office.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Deep Cleans and other 1 x only services do require a deposit to hold the service day for you.
No, you can cancel service anytime without any penalties with a 2 week notice. You don’t have to commit to any contracts or a pre-determined number of appointments.
Cleaning Questions
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer account or contact our office.
Yes, we arrive with all supplies to get your home in Squeaky Clean shape. This includes vacuums, mops, chemicals, and so forth.
We disinfect all items between locations, and each location is cleaned with clean cloths and mop heads. Vacuum filters are changed after each location.
If you have a preference, please just let us know.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning.
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Deep Cleanings or larger homes may be scheduled with enough employees to make sure we can do the best job possible in a timely manner.
Absolutely. The cleaners go through a screening process that includes a police background check, drug screens, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us.